The Terms and Conditions detailed on this page apply to all orders and supersede all others previously published by Gift Studios. Receipt of an acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract unless agreed in writing by Gift Studios.

Payment Terms

Approved Credit Accounts – Standard payment terms are 50% advance at the time of order confirmation; balance within 15 days from the date of invoice unless otherwise agreed in writing.
Non-Account Customers – Full payment in advance with order confirmation.
Payments may be made by cheque or Account transfer

Passing of title and risk

The risk of the goods shall pass to you on delivery. All goods supplied remain the property of Gift Studios until paid for in full. In the event of non-payment for goods, we will, without loss of any rights or remedy, be entitled to remove from your possession those goods belonging to us.

Products

Gift Studios reserves the right to alter any details or design of products illustrated without prior notice and while every effort is made to describe our goods accurately on sales literature, email and the website, no guarantee is given as to accuracy and no responsibility will be accepted for error or mis-description and any resulting loss.

Quotations

Unless otherwise stated, quotations will be valid for 15 days. Quotations for USB Memory Drives and associated Memory-based products will normally be valid for 7 days only. Any quotation may be withdrawn in the event of exchange rate fluctuations significantly affecting Gift Studios’ costs; this will be advised to our customers in writing.

Website Prices

Prices shown on this website do not include any origination or carriage charges and are ex GST. All prices displayed are for guideline only and subject to the viewing of final artwork. Once artwork and full specifications have been finalized, a quotation price will be confirmed by email.

Goods & Services Tax (GST)

All prices are subject to GST at the current rate.

Delivery and lead times

Every effort will be made to deliver on time, but any delivery date or lead-time specified is at best an estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. Costs of delivery outside Delhi/NCR will be quoted upon request and confirmed in writing, these goods will only be dispatched upon receipt of written acceptance of the delivery costs. Special express deliveries can usually be arranged but will be subject to additional charges (e.g. rush print charges and rush delivery charges), Lead times will be deemed to commence at the date that Gift Studios Sales team receives approval in writing of the artwork that has been supplied to the customer.

Quantity variations

Gift Studios shall be deemed to have fulfilled its contract by delivering a quantity within 10% plus or minus of the quantity of printed goods specified at time of ordering. This is due to the various manufacturing processes that are involved for the various products supplied by Gift Studios. The goods will be charged for on a pro-rata basis for the quantity delivered.

Claims

Claims resulting from damages, delay or partial or full loss in transit will only be considered if marked on the delivery note at the time of receipt. All complaints of unsatisfactory quality or quantity must be notified to Gift Studios in writing within 5 calendar days of receipt of the product otherwise the goods shall be deemed to be satisfactory. You must examine all goods delivered at the time of delivery and confirm receipt. Claims in respect of non-delivery must be made in writing so as to reach us within 7 calendar days from receipt of our invoice.

Limitation of Liability

In all circumstances, Gift Studios’ maximum liability is limited to the purchase price of the products sold. Gift Studios will not, under any circumstance, be held liable for any claim or action that exceeds this liability limit. Gift Studios will not be liable for any third party claims for damages against the customer, nor for malfunction of product, a cause of delays, interruption of service, or loss of business.

Cancellation charges

Canceled orders may be subject to a cancellation charge to cover costs incurred including materials, restocking, artwork, administration, and carriage.

Samples

Samples will be supplied upon request for testing and approval, these may be returned in good condition within 10 days and no charge will be made. Returns will be at the customer’s expense. Gift Studios reserves the right to invoice for samples, which are not returned.

Quantity changes

Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increase in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.

Artwork

Prices quoted include basic artwork costs to manipulate files supplied and to produce a product visual for approval. Design, typesetting and artwork creation will be charged for, and subject to a separate quotation.
The PDF visual must be checked thoroughly and signed off, and the job will not commence until we receive written approval. You must notify us of any discrepancy in the artwork or order as we DO NOT accept any liability of any post-completion errors or omissions.

Colour variations

Due to the variety of materials and the imprinting processes utilized by Gift Studios and its suppliers, no guarantee can be given to match exactly pantone numbers or colour samples provided by the client. Gift Studios will endeavor to match as closely as possible to these colour references but cannot be held liable for any further costs that may arise.

Small orders

Where a quantity, smaller than the minimum quantity shown, is required this is normally possible but usually carries a small order surcharge, please contact us for an exact quotation.

Force majeure

Gift Studios will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising out of any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability to you.

Illustrated Logos

The Company names, logos, and trademarks that are printed on products shown on Gift Studios’ website and catalogs are reproduced only to demonstrate the effects achieved by the customization methods and positions available. This does not necessarily imply that the products have been supplied to, or endorsed by the owners of the trademarks featured. These items are not available for resale with these specific logos on them. Gift Studios apologizes for any inconvenience caused

Return & Refund Policy

Customer satisfaction is very important to us, please contact us immediately if there is an issue with your order. Claims must be submitted within 7 business days of receipt. Gift Studios reserves the right to refuse returns.
Return policy applies to blank orders only. Printed items are not eligible for returns. Upon reviewing and accepting your claim, full or partial refund will be processed within 7-10 days of receipt of returned goods.

Pre-Production Sample

Some jobs require a perfect color-match so as to ensure that the color(s) will be identical. In this event, we recommend that you opt for a “pre-production sample”. This “in hands” sample will only go to final production upon receipt of your written approval. The charge for a pre-production sample will still remain even if the order does not proceed to final production. Call for pricing.
*Note that the inclusion of a pre-production sample will add to the turnaround time.